Cancellation & Exchange

You have a fourteen-day right of withdrawal.
Our model withdrawal form in PDF format: DOWNLOAD - please include the form with the return, this allows us easier processing. You can also include the withdrawal form handwritten if you do not have a printer available. 

Please make sure to write "Rückware" on returns from Switzerland - these are free of charge. Unfortunately, we cannot completely rule out that a shipment may end up at customs. 

 

The address for your return is: 

PVS eBusiness-Services GmbH/ Co. PPC

Schleißheimerstrasse 93a

85748 Garching

 

Unfortunately, we cannot exchange items directly. The process is that you withdraw the item normally & we refund your money. You can then reorder the product of your choice . If you order (within Germany) under €65, please contact our support via info@paprcuts.de, and we will give you a voucher for free shipping on the new order.

 

 

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Paprcuts GmbH, Glasower Straße 60, 12051 Berlin, Germany, info@paprcuts.de, Phone: +49 30 13881674 (FAX)) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

Please make sure to write "Return goods" on the shipment and include the invoice for returns from Switzerland. Returns are duty-free. However, it can never be completely ruled out that a package might end up at customs - unfortunately, this is beyond our control. 

To meet the revocation deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.

If you revoke this contract, we will refund you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we received the notification of your revocation of this contract. We will use the same payment method that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling by you that was not necessary to check the condition, properties, and functioning of the goods.